Factors to Keep in Mind When Selecting a New HOA Management Firm in Arizona

City Property is among the top companies that provide outstanding HOA management services to homeowner’s associations in Arizona. It is important to always evaluate the capabilities of a certain HOA management company before giving it an opportunity to serve. This plays an important role in ensuring that only the best company in terms of reliability, trust and service delivery gets the opportunity to manage a certain homeowner’s association. Here are four factors to keep in mind when selecting a new HOA management firm in Arizona:

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Commitment

Any HOA management company must show some level of commitment in the development and maintenance of a long-term working relationship. The dedication must be evident from the quality of service delivered to its previous clients as well as what the company is known for in the industry of HOA management.

In addition to that, the company must show pro-active approaches in all tasks and projects it undertakes. Also, the company must be committed to assume personal ownership of all issues and responsibilities. A committed HOA management company must put first the interests of the homeowner’s association at all times.

Clients

A well qualified HOA management company must have first-rate reverences and long term customer relationships. A considerable amount of the current client base must have been in a relationship with the HOA management company for quite some time. The percentage of repeat clients reveals the level of expertise of the said company as well as the quality of services the management company provides. Also, it is wise to evaluate the client base growth rate and current size. A fast growing client base indicates that the company is worth giving a try while a stagnant client base reveals otherwise.

People

The services provided by a particular HOA management company can only be top notch if the individuals providing them are professionals and experienced. This therefore means that for a company to deliver excellent services, its people must be well motivated and trained.

A homeowner’s association should consider evaluating the human resource management, community managers, support staff, accounting personnel and the executive team before selecting a new HOA management company. The working environment provided to the staff through the key personnel should be positive and the employees should show some positive energy towards the company.

Education and Processes

When selecting a new HOA management company, it is important to consider the training as well as the level of education the board members and the internal staffs of the new HOA management company have. Education and training helps keep the personnel up to date with current issues together with legislative updates.

Making projects work requires proven processes. Before selecting a new HOA management company, it’s important to find out whether they have in place processes they intend to deploy once they have been hired. The transition process should take place smoothly and the homeowner’s association should start seeing the benefits of hiring that particular company right away it has began its activities.

It is always wise to remember that in as much as it is important to hire a HOA management company; it is wise to consider the level of service delivered by a certain company prior bringing it on board. This helps in selecting the best suited company from the companies with fewer capabilities.

City Property Management
4645 E Cotton Gin Loop
Phoenix, AZ 85040
(602) 437-4777

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